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adware won't install

adware won't install
Expert:
Session Date:
Product:
Antivirus et anti-logiciels espions
Problem details:
Client has virus & adware won't install
Solution details:
Tried WebEX but virus blocked it. Safe mode w/ networking didn't solve hence I instructed him to reinstall windows 7.
Tags:
dell, spyware, safe mode, virus, windows, Windows 7, network
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