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Windows Support

Windows Support
Expert:
Session Date:
07/07/09, 08:14PM
Product:
External USB device
Problem details:
Customer wanted help because his PC is not recognizing his USB device and that when he scans he doesn't see his scanned images.
Solution details:
Remoted into Customers PC, checked windows updates and configurations, checked for Norton virus updates, downloaded and assisted customer in installing HP printer driver
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Experience:
403 Cases 
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