Virus infection
Problem details:
Customer had a virus infection with voice pop-ups and his security programs were being disabled
Solution details:
I ran Malwarebytes in Safe Mode, found Vundo, removed 86 infected files. Restarted, re-ran Malwarebytes, found no infections, and then I ran VundoFix which also turned up clean. I then cleared up everything, updated IE to IE 8, and recommended the customer pay for Norton Internet Security as he had no paid version of any antivirus software running.
Relevant Links:
Tags:
Virus and Spyware removal, rootkit viruses, virus infection, Spyware infection, UAC virus, vundo, virus and spyware, system cleanup
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