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PC froze during spyware scan

PC froze during spyware scan
Expert:
Annie
Session Date:
02/22/10, 11:57AM
Product:
Spyware
Problem details:
Customer has spyware & toolbar infestation.
Solution details:
download spyware removal tools & tune up utility. Ran spyware scan & found a keylogger program which froze their pc. I recommend steps to take to prevent further infestation & showed them how to use the tools.
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Experience:
14 Cases 
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