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Ad-Aware not working due to malware

Ad-Aware not working due to malware
Expert:
Session Date:
Product:
Lavasoft Ad-Aware
Problem details:
Customer connected explaining that they had a piece of malware that had ended up on their computer. They could not get it off with Ad-Aware due to the fact that they had just downloaded the software.
Solution details:
I connected onto their computer, and used Hijack This to disable the malware after booting into safe mode. After that, I went in and deleted the software with Ad-Aware, reatared the computer into normal mode, and checked to see if the malware was still on the computer (which it was not.)
Tags:
popup, Ad-Aware, malware
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